Refund Policy

Last updated: January 2025

1. General Policy

All fees paid to Connections Kenya are generally non-refundable. This includes listing fees, verification fees, and sponsorship fees. This policy is in accordance with applicable Kenyan consumer protection law and our service terms.

We encourage you to review all details carefully before making any payment.

2. When Refunds Are Considered

We will consider refund requests in the following limited circumstances:

Technical Error / Duplicate Payment: If you were charged more than once for the same transaction due to a technical error on our side.
Service Not Delivered: If you paid for a Listing that was never activated due to a technical fault on our end (not due to a rejection from our review team).
Unauthorized Transaction: If you report an unauthorized payment from your M-PESA account within 7 days and provide supporting evidence.

3. Non-Refundable Situations

Refunds will not be issued for:

Listing rejected after review due to policy violations or inaccurate information.
Change of mind after payment is made.
Failure to generate customers, contacts, or jobs through your Listing.
Account suspended or terminated due to violations of our Terms.
Verification rejected due to invalid or fraudulent documents.
Sponsorship once the sponsorship period has commenced.
Subscription fees for periods where the Listing was active, even if not utilized.

4. How to Request a Refund

To request a refund, contact us within 7 days of the transaction:

Email: refunds@ajirabiashara.co.ke
Subject Line: "Refund Request – [Your Name] – [Transaction Date]"
Include: Your registered email, M-PESA phone number, amount paid, M-PESA transaction code, and reason for the request.

We will respond within 5 business days. Approved refunds are processed via M-PESA within 7–14 business days.

5. Consumer Rights

Nothing in this Refund Policy limits your rights under the Consumer Protection Act, 2012 of Kenya. If you believe your consumer rights have been violated, you may contact the Competition Authority of Kenya (CAK) at cak.go.ke.

6. Contact

Email: refunds@ajirabiashara.co.ke | support@ajirabiashara.co.ke
WhatsApp: +254 700 000 000