Help Center Customers
For customers

Contact Connections254 support

Reach our team on WhatsApp, by phone, SMS or email, or send a request from any page.

4 steps · about 1 minute
  1. 1

    Tap Help on any page

    The round Help button sits at the bottom right of every page, above the bottom menu on phones. In your dashboard you can also tap Contact support in the side menu.

    Screenshot: Tap Help on any page
  2. 2

    Pick how to reach us

    WhatsApp opens a chat with +254100844779. Call and SMS use the same number. Email goes to info@connections254.co.ke.

    Screenshot: Pick how to reach us
  3. 3

    Or send a request

    Choose a topic such as Billing and payments, Account and sign-in or Bookings, add your contact details and describe the problem. Include a booking reference, receipt number or M-Pesa code if it is about a payment.

  4. 4

    Keep your reference number

    You get a reference like SR1A2B3C on screen and by email or SMS. Our team is alerted immediately and replies by WhatsApp, phone or email.

Good to know

More guides for customers

How to book a service
Find a business, pick a time that suits you and send your booking in under a minute.
How to order a product from the Shop
Browse products from local sellers and order directly on WhatsApp, by phone or with a call-back request.
How to check that a business or seller is genuine
Use ratings, verified reviews, completed jobs and official social pages before you book or buy.
How to write or edit a review
Share your experience with a service. Reviews help other customers choose well.
Install the Connections254 app on your phone or computer
Add Connections254 to your home screen. It opens full screen like an app and keeps you signed in.

Did this answer your question?

If not, contact our support team. WhatsApp is the fastest.

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