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Simple step-by-step guides with screenshots for customers, business owners and staff.

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All guidesEverything in one place Customers 6Book services, order products, reviews and the app. Business owners 17Register, set up your page, bookings, shop, staff and payments. Staff 2Sign in, your bookings, marking jobs complete and notes.

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How to book a serviceHow to order a product from the ShopContact Connections254 supportInstall the Connections254 app on your phone or computerRegister your business and go liveRun several businesses from one accountSet up your public page, hours and social linksAccept, complete and manage bookingsSell products in your ShopDownload receipts for your paymentsGetting started as a staff member

For customers

How to book a service
Find a business, pick a time that suits you and send your booking in under a minute.
6 steps · 2 min
How to order a product from the Shop
Browse products from local sellers and order directly on WhatsApp, by phone or with a call-back request.
4 steps · 2 min
Contact Connections254 support
Reach our team on WhatsApp, by phone, SMS or email, or send a request from any page.
4 steps · 1 min
How to check that a business or seller is genuine
Use ratings, verified reviews, completed jobs and official social pages before you book or buy.
3 steps · 1 min
How to write or edit a review
Share your experience with a service. Reviews help other customers choose well.
3 steps · 1 min
Install the Connections254 app on your phone or computer
Add Connections254 to your home screen. It opens full screen like an app and keeps you signed in.
3 steps · 1 min

For business owners

Register your business and go live
Create your booking page in three steps and pay for as many months as you want by M-Pesa.
5 steps · 3 min
Signing in, security codes and one account per browser
How sign-in works, what the security code is, and how to switch accounts safely.
4 steps · 1 min
Run several businesses from one account
Add another business, for example electrical and hardware, and switch between them with one sign-in.
5 steps · 2 min
Set up your public page, hours and social links
Add your logo, description, working hours, booking rules and social media so customers trust you.
5 steps · 3 min
Add and price your services
List what customers can book, how long each job takes and what it costs.
4 steps · 2 min
Accept, complete and manage bookings
Respond to new requests, assign staff and mark jobs complete so your calendar stays accurate.
4 steps · 2 min
Sell products in your Shop
List products with photos and prices. Buyers order on WhatsApp, by phone or with a call-back request.
4 steps · 3 min
Add staff and choose what they can see
Give each staff member their own sign-in and limit them to the menus they need.
4 steps · 2 min
Reply to reviews
Thank happy customers and respond professionally to complaints.
2 steps · 1 min
Send quotes and invoices
Create professional quotes and invoices and share them by link, WhatsApp or print.
3 steps · 2 min
Customers list and shoutouts
See new, returning and inactive customers and thank them with a shareable shoutout.
2 steps · 1 min
Wallet, SMS and WhatsApp alerts
Top up your wallet by M-Pesa to send booking alerts to you and your customers.
3 steps · 2 min
Subscription, renewals and reminders
Your page costs KES 999 per month. Renew for any number of months at once.
3 steps · 1 min
Download receipts for your payments
Every subscription, renewal and wallet top-up gets a detailed receipt you can view, print or download as PDF.
3 steps · 1 min
Refer and earn
Earn KES 200 for every business that joins with your link and pays for its first subscription.
2 steps · 1 min
Notes and voice notes
Keep job notes, customer details and reminders, typed or dictated.
1 steps · 1 min
What the views, bookings and orders numbers mean
These public numbers build trust with new customers. Here is how each one is counted.
3 steps · 1 min

For staff

Getting started as a staff member
Sign in, see your bookings and mark jobs complete.
4 steps · 2 min
Why marking jobs complete matters
Completing jobs on time keeps the calendar accurate and builds the business reputation.
3 steps · 1 min

Still need help?

WhatsAppFastest reply Call us+254100844779 SMS+254100844779 Emailinfo@connections254.co.ke