Reply to reviews
Thank happy customers and respond professionally to complaints.
2 steps · about 1 minute
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1
Open Client Reviews
Every review for your services is listed with the rating and service name.
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2
Write a reply
Tap Reply, write a short response and publish it. Your reply shows under the review on your public page.
Good to know
- Reply within a day. A calm reply to a bad review builds more trust than no reply.
More guides for business owners
Register your business and go live
Create your booking page in three steps and pay for as many months as you want by M-Pesa.
Signing in, security codes and one account per browser
How sign-in works, what the security code is, and how to switch accounts safely.
Run several businesses from one account
Add another business, for example electrical and hardware, and switch between them with one sign-in.
Set up your public page, hours and social links
Add your logo, description, working hours, booking rules and social media so customers trust you.
Add and price your services
List what customers can book, how long each job takes and what it costs.
Accept, complete and manage bookings
Respond to new requests, assign staff and mark jobs complete so your calendar stays accurate.
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